The Do's and Don'ts of Instant Messaging and Chat

[postlink]http://tubehack.blogspot.com/2009/11/dos-and-donts-of-instant-messaging-and.html[/postlink]http://www.youtube.com/watch?v=kVRjDZ7L8RIendofvid
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The Do's and Don'ts of Instant Messaging and Chat
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